Slow down. Document what happened. Then choose the next step.

Save the record

1. Take photos of the work, parts, vehicle, and any damage.
2. Save the estimate, invoice, receipts, call logs, text messages, and the business name/number you contacted.
3. Write down the dates, the people involved, the price you were quoted, and what changed.

Try the direct resolution

1. Contact the business through its direct phone or official website.
2. State the outcome you want: explanation, itemized bill, refund, repair, or a copy of paperwork.
3. Keep messages factual and in writing where possible.

Escalate when needed

• File a complaint with the PA Attorney General
• Report fraud to the FTC
• Use BBB Scam Tracker
• If you paid by card, ask the card issuer about the dispute process and its deadlines.